If your work industry involves providing installation, repair, maintenance, or even delivery services, then keep in mind that your valued customers have left their work aside to eagerly wait for you. In such industries, providing good customer service can increase customer satisfaction and earn profits. Since customer satisfaction is the key to a successful and flourishing business, the best way to improve your customer service is by installing GPS vehicle tracking.
By installing the best GPS fleet management system, you can improve your company’s productivity, increase customer satisfaction, cut operating costs, and even reduce fuel consumption. So no matter what you are managing, improving customer service becomes easier using a GPS tracking device.
Here are 4 ways how GPS fleet tracking can provide an enhanced customer experience.
1. Increased Efficiency
Using a tracker, it becomes easier for the driver or dispatcher to deliver to customers who are located closer, eventually serving them more quickly. For a driver to be present at the customer location, the dispatch process should be very easy. In fact, fleet owners can integrate GPS tracking with automated dispatching so that drivers can be quickly assigned to their delivery locations. Using GPS, you can dispatch drivers along with searching for the closest customer location.
This is a good way not to rush drivers from one side of the town to another. In addition, using a vehicle location tracking solution can help you verify whether the driver has arrived at the customer’s location on time or not.
2. Improved Management
One of the best ways to ensure efficiency and customer satisfaction is by dispatching the closest driver to the client location. While you are at it, you must also make sure that you are not overburdening one driver. You got to make sure the work is easily distributed, failing which only one driver would be handling all the tasks.
A big advantage of installing these trackers is they allow fleet managers to keep track of the driver’s schedule. This way you can ensure your fleet is not overworked or underworked and your workers are providing the highest level of customer satisfaction. Simply by tracking the average delivery duration of workers, you can effectively plan out deliveries.
GPS tracking can also help optimize your fleet’s time schedules, ultimately allowing you to serve more customers. With efficient time scheduling, your customers have more options for choosing the time slot of their convenience.
3. Better Paths
Once the driver has been dispatched to do the job or deliver the parcel, it is your responsibility to make sure your driver gets there at the earliest. Reaching quickly at a location does not mean your drivers should speed, jump signals, and break laws to reach the location. Your driver needs to reach the location safely, and that will only be possible by installing GPS tracking device.
Using this technology, you can ensure efficient routing coupled with automatic dispatch. It really does not make sense to send the closest driver at a particular location, only to know that he/she takes the wrong route, ultimately increasing the arrival time. A GPS tracker can keep all these factors in mind (such as speed limit, accidents, traffic update, roadwork, etc.), and then find the best route for the driver to reach the spot. Also, one of the best ways to increase customer satisfaction is for the driver to reach their location right on time.
4. Enhancing Communication
While automated fleet tracking can do wonders for you, it is also essential for dispatchers to be able to communicate directly with your drivers. This kind of communication involves drivers with information about the reason they are getting dispatched and more information regarding the job. If you know a driver is busy handling a customer, you can easily dispatch another driver to carry on with the pending task.
The communication between drivers and dispatchers should be as smooth as possible. This is because a fleet cannot afford to lose any crucial information during the shuffle process. If there’s an unreliable system in place and it fails, then the drivers won’t be able to contact each other. In the end, the service that a customer is expecting can leave a negative impact, eventually hurting your business.
By using a good GPS fleet management system, dispatchers and managers can easily track data concerning the drivers and the deliveries. Informing your customer, “Your package has been dispatched. You can expect it by noon,” And having the package deliver the following day can create a negative impact on the customer. Hence, if you have a fleet to manage, it is best to install GPS trackers for improved efficiency and increased customer satisfaction.